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Service Improvement Downtime - 22 August 2016 at 8:00 PM

Discussion in 'Service Interruptions' started by Ryan, 18 August 2016.

  1. Ryan

    Ryan Earth Administrator Network Admin

    GameShock Downtime Report

    Type of downtime
    Service Improvement Downtime

    Date/Time of downtime
    22 August 2016 at 8:00 PM

    Services affected
    EU Game Servers, NY Game Servers, LA Game Servers, AU Game Servers, Websites, Databases, VIP System

    Estimated finish date/time
    22 August 2016 at 9:00 PM

    Description or notes
    We're going to be performing some service improvement work next Monday.
    This will involve disabling and transferring our internal VPN solution to another provider.

    All services will be affected by this change, but this does not guarantee downtime.
    Services that will be down:
    • Websites
    • Databases
    • VIP System
    Services that may be down, depending on how they handle database loss:
    • All game servers
    Notes:
    Our game servers rely on multiple MySQL databases and use an internal Virtual Private Network to connect to them. As we are disabling this VPN, the servers will lose connection to MySQL which will cause HLStatsX:CE, SouceBans and the VIP system to not function correctly.
    We do not think there will be any downtime of the game servers (as in they will still be playable) but we cannot guarantee this as a result.

    We expect the downtime to last approximately one hour, but it may take less or more time.


    We appreciate your continued support with regards to service improvement work.

    Thank you,
    GameShock Management
     
  2. AndyR207

    AndyR207 Systems Admin Network Admin

    This maintenance has now been completed and all services should be running smoothly shortly.

    If you notice any issues please let us know.
     
  3. Bobfleadip

    Bobfleadip Trash Mammal

    HLStatsX:CE hasn't been updating/tracking any stats since the servers went back online (including new kills, points, name changes, etc). I don't know if this is just affecting me or eveyone (I play mainly on the NYC 1 and 2 Payload servers).
     
  4. AndyR207

    AndyR207 Systems Admin Network Admin

    Hi,

    Thanks for reporting this. It does appear that HLStats is not updating data. We're working on a fix and hope to have the issue resolved soon!
     
  5. AndyR207

    AndyR207 Systems Admin Network Admin

    Hi,

    This issue should now be resolved. We'll monitor the situation over the next couple of hours to be sure.
     
  6. Ryan

    Ryan Earth Administrator Network Admin

    Looks like everything's okay.

    Let us know if you have any more problems.
     

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